While mobile enrolment is already possible with today’s technologies, challenges remain when it comes to fingerprint capture, which is still an essential part of biometric enrolment for a visa application. Self-service kiosks for biometric enrolment Since launch, these screens have improved efficiency and enhanced customer satisfaction at our Russian centres.
#Prefered fingerprint capture locations series#
They provide information about our range of additional services and allow customers to select the services that interest them and pay for them online in a series of simple steps, before proceeding to document submission and biometric enrolment. The modern touchscreens that we have installed in our centres have an attractive, intuitive design, similar to that of a standard smartphone or tablet. Our colleagues had been inspired by the ‘interactive tables’ found in shopping malls and wanted to see how we could use a similar concept to improve customer experience at TLScontact. Touchscreen technology to select additional servicesĪn idea from our local team in Russia initiated the introduction of new touchscreens in our Russian visa application centres at the end of the summer 2020. In this article, we explore the ways in which we are harnessing technology to offer different self-service options to our visa customers around the world, improving the visa experience while maintaining the highest levels of security. As part of the digital transformation of the visa application process, there is an increasing focus on self-service solutions that could simplify the customer journey.
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